Question 1

What areas do you cover?

Accepted Answer

We cover Benalmadena to Marbella.  However, please contact us to confirm if we can attend your location if you are outside this area.

Question 2

What are your working hours?

Accepted Answer

We operate set office hours and never miss a call during this time.
Our office hours are:
Monday to Friday: 9:30 – 12:00hrs and 15:00 – 16:00 hrs

Outside of these times, we regularly monitor and respond to WhatsApp messages, including evenings and weekends.  Our Plumbers are working in the field throughout the day, so while office availability is structured, work is ongoing daily.

Question 3

What payment methods do you accept?

Accepted Answer

We accept cash, card and bank transfer.  For selected services listed on our website, customers can also book and pay securely online at the time of booking.

Question 4

Do you charge for call-outs?

Accepted Answer

Yes, our initial charge covers travel, diagnosis and up to 90 minutes of labour.

Question 5

Do you provide free quotes?

Accepted Answer

We can often provide estimates based on photos or descriptions.  For more complex jobs, a site visit may be required.

Question 6

Should I repair or replace my plumbing fixture?

Accepted Answer

We will always advise honestly. Sometimes replacement is more cost-effective long-term than repeated repairs.

Question 7

Do you carry spare parts?

Accepted Answer

We carry common parts, but specialist items may need to be sourced. Time spent collecting parts is chargeable.

Question 8

Do you offer emergency services?

Accepted Answer

Yes, subject to availability.  Emergency work at weekends and out of hours may be charged at a different rate.

Question 9

Can you fix the issue immediately?

Accepted Answer

In many cases, yes.  However, if parts are required or further issues are uncovered, additional time or visits may be necessary.

Question 10

What happens if you find more problems during the job?

Accepted Answer

We will always inform you before proceeding.  Plumbing systems are interconnected, and fixing one issue can sometimes reveal underlying faults.  Where further work is required, this may not always be possible within the same appointment due to scheduling commitments, and a follow up visit/s may need to be arranged.

Frequently Asked Questions

What areas do you cover?

What are your working hours?

What payment methods do you accept?

Do you charge for call-outs?

Do you provide free quotes?

Should I repair or replace my plumbing fixture?

Do you carry spare parts?

Do you offer emergency services?

Can you fix the issue immediately?

What happens if you find more problems during the job?

Do you guarantee your work?

Do timed appointments guarantee an exact arrival time?

Why can’t you guarantee everything?

Do you install water filters and softeners?

Will I be kept informed during the job?

When is payment due?

How much do you charge?

I have bought my own fixtures and materials, will you install them?

Why do small issues sometimes become a bigger job?

Professional Plumbing Services at Aquafix
Get Help From the Experts!

Contact us

Frequently Asked Questions

What areas do you cover?

What are your working hours?

What payment methods do you accept?

Do you charge for call-outs?

Do you provide free quotes?

Should I repair or replace my plumbing fixture?

Do you carry spare parts?

Do you offer emergency services?

Can you fix the issue immediately?

What happens if you find more problems during the job?

Do you guarantee your work?

Do timed appointments guarantee an exact arrival time?

Why can’t you guarantee everything?

Do you install water filters and softeners?

Will I be kept informed during the job?

When is payment due?

How much do you charge?

I have bought my own fixtures and materials, will you install them?

Why do small issues sometimes become a bigger job?

Professional Plumbing Services at Aquafix Get Help From the Experts!

Contact us

Professional Plumbing Services at Aquafix
Get Help From the Experts!